Shipping policy

Shipping & Delivery Policy – Nuvar Designs

At Nuvar Designs, all products are custom-made to order and built with a focus on quality, durability, and performance. Please review the following shipping and delivery terms before placing your order.

Order Processing & Production Time

All orders enter production shortly after they are placed. Because each item is made to order:

  • Standard lead time is approximately 60 days, including production and delivery
  • Lead times may vary depending on product type, customization, and order volume
  • Once an order has entered production, it cannot be canceled or modified

We prioritize quality and precision, and each product undergoes thorough inspection before shipment.

Shipping Methods

Due to the size and weight of our products, orders are shipped using:

  • Freight carriers (for large items such as fountains, fire features, and planters)
  • Specialty or standard carriers for smaller items

Shipping method is determined based on the size, weight, and destination of your order.

Delivery Requirements

For freight deliveries:

  • A delivery appointment may be required
  • An adult must be present to receive and sign for the shipment
  • The carrier will typically deliver to the curbside or driveway only (not inside placement)

Failure to be present for delivery may result in additional fees or redelivery charges.

Inspection Upon Delivery

It is the customer’s responsibility to inspect the shipment at the time of delivery.

Please:

  • Check for any visible damage to packaging or product
  • Note any damage on the delivery receipt before signing
  • Take clear photos of any issues

If damage is visible and not documented at delivery, claims may be denied.

Damaged Shipments

If your order arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide photos/videos of the damage and packaging

We will work with you to resolve the issue, which may include repair, replacement, or other appropriate solutions.

Shipping Delays

While we strive to meet estimated timelines, delays may occur due to:

  • Production variables
  • Carrier scheduling and transit issues
  • Weather or unforeseen circumstances

Nuvar Designs is not responsible for delays caused by third-party carriers, but we will assist in tracking and communication whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders shipped to an incorrect address due to customer error may result in additional fees
  • We are not responsible for lost shipments due to incorrect or incomplete information

Contact

For any shipping or delivery questions, please contact us directly. We are committed to ensuring your order arrives safely and meets our quality standards.