Refund policy
Refund & Returns Policy – Nuvar Designs
At Nuvar Designs, each product is custom-made to order with a strong focus on craftsmanship, durability, and performance. Because of the custom nature of our products, we maintain the following policy:
Made-to-Order Products
All fountains, planters, fire features, and custom items are built specifically for each customer order. This means:
- Orders cannot be canceled or modified once they have entered production
- We do not accept returns or offer refunds for any made-to-order items
Quality Assurance
Every product undergoes strict quality control and functionality testing prior to shipment. We ensure that all items are:
- Structurally sound
- Properly functioning
- Finished to our quality standards
Shipping & Delivery
Due to the size and nature of our products, items are carefully packaged and shipped via freight or specialty carriers. Lead times typically include both production and delivery time.
Damaged or Defective Items
If your item arrives damaged or with a verified defect:
- You must notify us within 48 hours of delivery
- Please provide clear photos and/or videos of the issue and packaging
- We will review and, if approved, repair, replace, or provide a solution at our discretion
Failure to report damage within this timeframe may result in denial of the claim.
Natural Material Variations
Some products (such as Corten steel, stone, or metal finishes) may develop natural variations, patina, or weathering over time. These are not considered defects, but rather part of the material’s intended aesthetic.
Contact Us
For any questions or concerns regarding your order, please contact us directly. We are committed to ensuring every customer receives a product that meets our standards.